Ordering Information

Charleston Shoe Co. is dedicated to serving our customers with outstanding service. Here are some quick links to help you find what you are looking for. If you still have questions, please call 855-996-SHOE EXT 307 or email dana@charlestonshoeco.com.

Order Status

Once we have processed your order we will be sending you an email to let you know that your item(s) have shipped! If you have any questions about your order please call us at 855-996-SHOE or email us at info@charlestonshoeco.com. Thanks!

Shipping and Delivery

We now ship internationally. You will be notified via email within 48 hours of your order being processed. We ship shoes in stock within 3 business days; however, please allow 3–6 weeks to ship some custom orders (this depends on the style, size – especially size 11, and fabric choice).

Shipping prices may vary by destination both in and outside of the U.S.

Please email us at info@charlestonshoeco.com or call (855) 996-SHOE for more information about the status of your order.

Exchanges or Store Credit

PLEASE understand that all of our shoes are custom made for you. We thank you for your patience as we custom make your pair for you. We take pride in the fact that our shoes are hand-made and hand-sewn, and hope that you do, too.

Your shoes may take a little longer to produce depending on the style, size and fabric selection. If you have any questions about the specifics of your order, feel free to email us: info@charlestonshoeco.com or 855-996-SHOE

We want you to be fully satisfied with your purchase from Charleston Shoe Co., therefore, we do allow exchanges within 15 days of delivery for all shipped orders.  WE DO NOT OFFER ANY REFUNDS.

We are not responsible for any additional shipping charges incurred.

Please insure your return/exchange packages for the full amount of the purchase.   Be sure and include your name and contact information with your items. Please send all shipments to: Customer Service Dept. 1445 Greenleaf Rd. Charleston, South Carolina 29405

We cannot be held responsible for lost or damaged packages sent to us.

Policies and Terms of Use

Disclaimers and Limitation of Liability

By using the Charleston Shoe Co. Web site, you expressly agree that use of the Web site is at your sole risk.

Under no circumstances shall Charleston Shoe Co. be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Web site, including but not limited to reliance by you on any information obtained from the Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Charleston Shoe Co. has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Charleston Shoe Co. Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Intended for Users Over 13 

This Web site is intended for use by individuals 13 years of age or older.

YOUR ORDER

Payment

You may pay for your order on the Charleston Shoe Co. website with a debit or credit card. If you would like to use a gift certificate or other means of payment, please call 855-996-SHOE.

Shipping

All orders placed on this site are subject to product availability and will be shipped according to Charleston Shoe Co.’s shipping policies.

Cancellation

Orders cannot be canceled once it has been placed. A non-negotiable restocking fee of $30 applies if any item is returned.

Disclaimer

Photos and images on this web site are only guidelines. Manufacturing changes can result in variations to product. All measurements and capacities are approximate and can vary due to manufacturing changes. Delivery of merchandise is subject to availability and Charleston Shoe Co. cannot be held responsible for delays.