Ordering & Payment
Q: How can I place an order?
A: Simply browse our website, add your favorite styles to your cart, and proceed to checkout. You can also visit one of our store locations to shop in person.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Charleston Shoe Co. gift cards.
Q: Can I change or cancel my order?
A: If your order hasn’t been processed yet, we’re happy to assist with changes or cancellations. Contact our customer service team as soon as possible at [customerservice@charlestonshoeco.com] or call us at (855) 996-7463.
Shipping
Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on orders over $170 within the U.S. Expedited shipping options are available at an additional cost.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 4-7 business days. Expedited options are available for faster delivery. Please allow additional time for processing during busy holiday periods.
Q: Do you ship internationally?
A: Currently, we ship ONLY within the U.S..
Returns & Exchanges
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of purchase for unworn items in their original condition. Visit our Returns Page to learn more or start a return HERE!
Q: Can I exchange my item for a different size or color?
A: Yes! Exchanges are easy and free within 30 days. Start your exchange through our
HERE or contact our customer service team for assistance.
Q: Can I return a final sales item?
A: No! All 'Final Sale' items are not eligible for returns, exchanges or refunds.
Q: What is “Free Returns” Coverage?
A: When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for FREE. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label. All returns are subject to the guidelines outlined in our Return Policy.
Product Care
Q: Are your shoes machine washable?
A: Yes, a majority of our shoes are machine washable! Simply remove any inserts, place the shoes in a garment bag, and wash on a gentle cycle with cold water. Air dry for best results.
Q: Are your loafers or any leather shoe machine washable?
A: No. Our leather shoes are genuine leather, we advise you to spot treat with a damp cloth!
Sizing
Q: How do I know which size to order?
A: Our shoes generally run true to size. For detailed sizing information, please read thr product description thoroughly. For further assistance, please reach out to our customer service team!
Q: Do you carry wide or narrow sizes?
A: Many of our styles feature stretchy, adjustable uppers to accommodate a variety of foot shapes. Contact us for specific recommendations if needed.
Q: Are your shoes bunion-friendly?
A: Yes, we are known for our bunion-friendly shoes! If the straps criss-cross over the toes, they are designed to provide extra comfort and support for bunion-prone feet.
Store Locations
Q: Where can I find a Charleston Shoe Co. store?
A: Visit our Store Locator page to find a location near you. We’d love to see you in person!
Q: Can I return or exchange items purchased online in-store?
A: Yes, you can return or exchange online purchases at any of our retail locations. Please bring your order confirmation and the unworn items in their original packaging.
Gift Cards
Q: Do you offer gift cards?
A: Absolutely! Charleston Shoe Co. gift cards are available online and in-store. They make the perfect gift for any occasion.
Q: How do I redeem a gift card online?
A: Gift cards can only be redeemed in-store. We are working on updating our gift card process to work for online purchases!
Still have questions?
We’re here to help! Contact our customer service team at customerservice@charlestonshoeco.com or call us at (855) 996-7463.