Customer Service
Shipping Information
Getting your new shoes to your door as quickly as possible is our priority. Here's everything you need to know about how we ship.
Processing Time
2 - 5 Business DaysOrders are processed and shipped within 2-5 business days. You'll receive a confirmation email with tracking as soon as your order ships.
FedEx Shipping
Exclusive PartnerWe've partnered exclusively with FedEx to ensure reliable, trackable delivery on every order.
Expedited Options
Available at CheckoutNeed your order sooner? Expedited shipping options are available to select during checkout.
Good to Know
Order confirmation and tracking
You'll receive a confirmation email when your order is placed and a second email with FedEx tracking information as soon as your order ships.
International shipping
We do ship internationally. Pricing varies by destination, so please contact our customer service team at customerservice@charlestonshoeco.com for a quote. International customers are responsible for any applicable taxes and duties upon receipt.
Returns and exchanges
Changed your mind? No worries. Check out our return policy for details on how to send items back.
Complimentary Shipping on Orders Over $180
Treat yourself (or someone special). Orders of $180 or more ship free within the United States via FedEx.
Shop NowHave a question about your order?
Our team is happy to help with shipping questions, order status, or anything else.