Return Policy

Charleston Shoe Co. Tuffy Sneaker

Online Return Policy:

Charleston Shoe Company will accept eligible returns and exchanges within 30 days of purchase. Items must be unworn and unwashed with tags attached 

Purchases Made In-store Return Policy:

In-store purchases are eligible for returns or exchanges within 10 days. Please note these items must also be unworn and unwashed with tags attached - if any of these have occurred, the items can no longer be exchanged. 

We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns and exchanges. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.

  • No box or label needed
    • Free exchanges ($10 processing fee for standard refunds)
  • Thousands of Return Bar locations nationwide

 

Any shoe from our LAST CHANCE collection and any items sold at a discount during promotional times are final sale. 

Please note: **Stacy Bradley items purchased in store are exchange ONLY!**