Online Return Policy:
Charleston Shoe Company will accept eligible returns and exchanges within 30 days of purchase. Shoes must be unworn, unwashed, undamaged. All eligible returns must be accompanied by proof of purchase. Customers are responsible for return shipping fees. Ready to start your return or exchange? Click here.
Accessories & Clothing Exchange Policy:
Accessories and clothing are eligible for exchange or in-store credit up to 30 days after receipt. Exchanges must be returned unworn and unused with original product tags attached.
In-store Return Policy:
In-store purchases are eligible for returns or exchanges within 30 days. Please note these shoes must also be unworn, unwashed, and undamaged - if any of these have occurred, the shoes can no longer be exchanged. Ready to start your in-store return or exchange? Click here.
Please note: **Trunk Show purchases are eligible for an exchange or store credit only.**
Any shoe from our LAST CHANCE collection, and any items sold at a discount during promotional times are final sale.