Return Policy

Charleston Shoe Co. Tuffy Sneaker

Online Return Policy:

Charleston Shoe Company will accept eligible returns and exchanges within 30 days of purchase. Shoes must be unworn, unwashed, undamaged. 

We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns and exchanges. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.

  • No box or label needed
    • Free exchanges ($10 processing fee for standard refunds)
  • Thousands of Return Bar locations nationwide

Accessories & Clothing Exchange Policy:

Accessories and clothing are eligible for exchange or in-store credit up to 30 days after receipt. Exchanges must be returned unworn and unused with original product tags attached.

Purchases Made In-store Return Policy:

In-store purchases are eligible for returns or exchanges within 30 days. Please note these shoes must also be unworn, unwashed, and undamaged - if any of these have occurred, the shoes can no longer be exchanged. Ready to start your in-store return or exchange? Click here.

Any shoe from our LAST CHANCE collection and any items sold at a discount during promotional times are final sale. 

Please note: **Trunk Show purchases are eligible for an exchange or store credit only.**