Online Return Policy:
Charleston Shoe Company will accept eligible returns and exchanges within 30 days of purchase. Shoes must be unworn, unwashed, undamaged.
We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns and exchanges. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.
- No box or label needed
- Free exchanges ($10 processing fee for standard refunds)
- Thousands of Return Bar locations nationwide
Accessories & Clothing Exchange Policy:
Accessories and clothing are eligible for exchange or in-store credit up to 30 days after receipt. Exchanges must be returned unworn and unused with original product tags attached.
Purchases Made In-store Return Policy:
In-store purchases are eligible for returns or exchanges within 30 days. Please note these shoes must also be unworn, unwashed, and undamaged - if any of these have occurred, the shoes can no longer be exchanged. Ready to start your in-store return or exchange? Click here.
Any shoe from our LAST CHANCE collection and any items sold at a discount during promotional times are final sale.
Please note: **Trunk Show purchases are eligible for an exchange or store credit only.**