We want you to love your shoes. If something isn't right, we make returns and exchanges simple.

Last Chance and sale items are final sale and cannot be returned or exchanged. When you opt in for return coverage at checkout, a prepaid return label is included for free returns.

Free standard shipping on orders over $180 within the U.S. Expedited shipping options are available at an additional cost. You'll receive a confirmation email with tracking information as soon as your order ships. We currently ship within the United States only.

Not sure which size or style is right for you? Our interactive Shoe Fit Guide lets you search by name and filter by what matters most: bunion-friendly, wide or narrow feet, arch support, machine washable, and half-size recommendations. Click any shoe to see a photo and link straight to the product page.

Are your shoes bunion-friendly? Yes! Many of our styles feature criss-cross straps over the toes, providing extra comfort and support for bunion-prone feet.

Are your shoes machine washable? The majority of our shoes are machine washable. Remove any inserts, place in a garment bag, and wash on a gentle cycle with cold water. Air dry for best results. This does not apply to leather styles.

Do you offer gift cards? Yes! Gift cards are available online and in-store. Please note that gift cards can only be redeemed in-store at this time.

Can I change or cancel my order? If your order hasn't been processed yet, we're happy to help. Contact us as soon as possible at customerservice@charlestonshoeco.com or call (855) 996-7463.